FAQ FOR PURCHASING PHOTO MATS
SUMMARY: Sometimes trying to get the right information is difficult. We
want to make sure we answer your questions, so here is a list of common ones we get everyday.
Don't see your answer? Give us a call at 1-877-883-1011.
Q. On the pricing sheet there is a column labeled “blanks”, what are these?
A. Blanks are matboard which has been cut to a specified
outer dimension, but with no opening. These are sometimes used as backing,
but more commonly used for customers who wish to cut their own mats.
Q. If I wish to order matboard, but have less than the $100.00 minimum order, can I pay the $5.00 handling charge?
A. Unfortunately no, REDIMAT is a wholesale company and
in order to provide great products at great prices, orders, which include
matboard do require a $100.00 minimum in order for us to process them.
Q. Do you sell double mats and, if so, how do I calculate the cost?
A. Yes, we sell doubles. Just take the price of one matboard and multiply
times two for the price. For instance, you want 24 Double Standard Core
mats 11x14; the cost would be $1.25 times two, or $2.50.
Q. What if I don't see the opening size I need in your standard sizes on your pricing page? Does that mean I can't order what I need?
A. If you don't see the size you need, then it would
be considered a "custom" mat. If this is the case, the cost is calculated
this way: Pricing would be based on the type of material you choose, and
the outside dimension of the custom mat. If you order 24 or more of this
custom size, the set up charge of $10.00 would be waived. Custom
Ordering
Q. How long do you usually take to get my order processed and ready to ship?
A. Generally, our processing time is 4-5 working days.
Q. I live in the Eastern United States, how long does shipping UPS ground generally take?
A. Usually UPS Ground takes 5 working days (not weekends)
to get from California to the East Coast, so allow yourself this time
along with the time it takes for us to process your order (4-5 working
days). Allow approximately two weeks total. UPS
shipping map
Q. Can I order online?
A. All standard single matting and accessories maybe
ordered online. Please call us for all custom
orders. 1-877-883-1011
Q. If I have a custom matte size, and it is not a standard outside dimension,
how do I calculate my cost?
A. If you have a mat with an outside dimension of say,
10 ˝ X 12 ˝, this would be priced at the 11x14 size in whatever mat material
you need. Please note there is a $10 set up fee for orders less than 24
per custom size. The $10 fee is waived on orders of 24 or more per size.
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