Sometimes trying to get the right information is difficult. We want to make sure we answer your questions, so here is a list of common ones we get everyday. Don't see your answer? Give us a call at 1-877-883-1011.
Q
Do you offer un-cut mat board?
Yes. Any of our mat board materials can be ordered as "Blanks". Blanks are cut to just the outside dimensions only and no window opening. These are available in all of our standard sizes from 5x7 up to full sheets of 32x40 and everything in between with custom matting. The blanks are listed at the bottom of the menu list under standard sizes on any of the mat board material pages and have the outside dimensions only listed and say (BLANKS) in the description rather than window opening size. These are sometimes used as backing, but more commonly used for customers who wish to cut their own mats. On the pricing grid found on any of the matting pages there is a column labeled "blanks".
Q
Do you offer a printed catalog?
Unfortunately, we are unable to do so due to the volume of products we offer, as keeping a catalog up to date would be a difficult task. Our website, however, is always fully up to date.
Q
If I wish to order mat board, but have less than the $50 minimum order, can I just pay the $4.95 handling charge?
Unfortunately no, Redimat is a wholesale company and in order to provide our products at wholesale prices, orders, which include mat board do require a $50 minimum in order for us to process them.
Q
Do you cut custom sized picture mat board?
Yes, we cut custom sizes all the time. We can cut most any size matting you need. You can order your mats with a custom inside or outside frame size from any of our bulk mat board material pages. If you are ordering 24 or more of a custom mat board size there is no extra charge. If under 24 there is a setup charge of $10 added for the cut. If you have any questions on ordering please give us a call and we can walk you through step by step to make sure your custom mat board order is pefectly cut.
Q
Do you sell double mats and, if so, how do I calculate the cost?
Yes, we sell doubles mats. Just take the price of one mat board and multiply times two for the price. For instance, you want 24 Double Cream Core mats of 11x14 outsides; and the cost per mat is $1.12, the double mat price would then be $2.24 each. A triple mat would be calculated in the same way.
Q
What if I don't see the opening size I need in your standard sizes on your pricing page? Does that mean I can't order what I need?
If you don't see the size you need, then it would be considered a 'custom' mat. If this is the case, the cost is calculated this way: Pricing would be based on the type of material you choose, and the outside dimension of the custom mat. If you order 24 or more of this custom size, the set up charge of $10.00 would be waived.
Q
How long do you usually take to get my order processed and ready to ship?
Generally, our processing time is 1-2 working days. If you have concerns about production and shipping times please contact up as soon as you can. Often we can have your order ready to ship the same day even if it is custom matting
Q
I live in the Eastern United States, how long does shipping UPS ground generally take?
Usually UPS Ground takes 5 working days (not weekends) to get from California to the East Coast, so allow yourself this time along with the time it takes for us to process your order (1-2 working days for most orders). Allow approximately two weeks total. See our UPS shipping map
Q
Can I order online?
All standard single and double matting and accessories maybe ordered online. Most custom sizes can be ordered online using the custom ordering form link found on each mat board product page.
Q
If I have a custom matte size, and it is not a standard outside dimension, how do I calculate my cost?
If you have a mat with an outside dimension of say, 10 X 12, this would be priced at the 11x14 size in whatever mat material you need. Please note there is a $10 set up fee for orders less than 24 per custom size. The $10 fee is waived on orders of 24 or more per size. The cost of custom mats can be calculated exactly using the custom order feature on each mat board product page.
Q
Do you offer picture matting with multiple window openings?
Yes we do. We have a large selection of standard designs but if you have your own layout, please contact us by email for a custom quote. For inspiration please have a look at our Multiple Opening Collage MatsAll of these designs are also offered complete with a black wood picture frame ready to hang.
Q
How do I calculate my shipping cost?
To calculate the cost of shipping all you have to do is put the product(s) you want into the shopping cart. Once in the cart, before you click checkout there is a field for entering your shipping zip code. Based on the size of the products and your zip code it will calculate the ground costs. Any products with dimensions over 20x24 will calculate at a higher rate due to oversize charges by UPS.
Q
I am with a school. Can I submit orders by puchase order and pay by check?
Yes, if you are with a school or university you may submit your order by fax or email and be invoiced for payment. Please contact us for details.
Q
I am looking for pricing for much larger quantities above what I see on the web. How do I get a custom quote on your picture mat board products?
For larger volume orders you may contact sales at 877-883-1011 or by email with your details and we will work up a custom price for you.
Q
Do I need to have a re-sellers license to puchase products from Redimat?
No, you do not need a re-seller license but if we are shipping to California and you have one you can use that to remove sales tax from your order. We do not charge sales tax for orders shipped outside California.
Q
Do you cut circle or oval windows in your mats?
Yes, we can do that. Any of our standard mat board sizes can be cut as an oval window. The pricing is the same. Just give us a call or send an email referencing your order and let us know you would like them cut as ovals. If you have created a custom size online that is a square, that can be done as a circle by emailing us as well.
Q
Can you cut V Grooves in your matting or offer any fancy corner cuts?
Yes, we do. Please contact us by phone or email for pricing and details.
