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REDIMAT Ordering Information

ORDERING INFORMATION / SHIPPING AND RETURNS

MINIMUMS

  • There is a minimum of $50 for orders
  • Pricing is per color/per size for matboard.
  • Pricing is for single mats and includes one rectangular or oval opening.
  • For double mats multiply by two and for triple multiply by three etc.

TERMS

  • MasterCard, Visa, American Express, and Prepaid Check.

PROCESSING AND SHIPPING

  • Most orders ship within 1 to 2 days of receipt of order. (Weekends and Holidays excluded) All RediPak only orders received before noon M-F PST ship same day.
  • Contiguous USA orders are shipped UPS Ground.
  • Alaska and Hawaii orders are shipped USPS unless otherwise requested.
  • Orders are shipped F.O.B. from our facility in Santa Rosa California (55 miles north of San Francisco).
  • Orders are insured for the full amount of the order.
  • All oversize packages are subject to an additional $5 per box oversize charge.
  • All orders under $50 that are accepted at our discretion are subject to a $4.95 handling fee and normal freight charges. Orders over $50 are charged freight only. Pricing does not include freight.

RETURNS PROCEDURE:

  • Returns are accepted with prior authorization from Redimat within 30 days of receipt of order.
  • Contact Customer Support at 877-883-1011 to get an Return Authorization number before shipping product back.
  • Customer is responsible for return shipping by UPS.com Fedex.com or USPS.com.
  • Exchanges: Customer pays return shipping and re-shipping charges unless wrong product(s) were shipped.
  • Refunds are issued for product only. Refunds will be made back to the original payment method in 7-10 days
  • All returns are subject to a restocking fee of 15%.
  • All unauthorized returns will be refused.

DAMAGED / WRONG PRODUCT:

  • For errors in order or defective product, please contact Redimat within 30 days of receipt of order for credit or replacement.
  • Contact Redimat at 877-883-1011 or by email at sales@redimat.com
  • Claims for damage in transit must be made with the delivering carrier.
  • All disputes must be handled within 30 days from order arrival time.


MOST CUSTOM WORK CAN NOW BE EASILY ORDERED ONLINE. Please see the bottom of any matboard product pages for custom sizes

REDIMAT can cut any size outer dimension and/or inner dimension up to 40" x 60" mat board size. However, due to size considerations we are unable to ship any mat board larger than 32 x 40. Please round up to next "standard" size outside dimension when calculating your custom mat board cost.
Please contact Customer Service (707-584-9600 or 877-883-1011) for assistance if you have any questions.

 

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PRODUCT CATEGORIES

Complete Wholesale Matting Kits with Precut Matboard, Backing and Clear BagsRedi-Paks - Complete Wholesale Matting Kits with Precut Matboard, Backing and Clear Bags
Economy Wholesale MatBoardEconomy Precut Matboard - Cream Core, White Core Matboard, Black Core Matboard and 8 Ply Gallery Matboard - Economy matboard color selection
Conservation MatBoardConservation Precut Matboard - Crescent Select Matboard, Rag Matboard and Nielsen Bainbridge Alphamat Matboard
Museum Quality Precut MatBoardMuseum Quality Precut Matboard - Museum Rag Matboard, Neilsen Bainbridge Alpharag Matboard, and 8 Ply Museum Matboard
Clear BagsClear Bags - Crystal clear presentation and protection for your matted art
Picture FramingPicture Framing - Picture Frame Sets, Nielsen Bainbridge Frames, Wood Frames, Metal Frames
Mounting and Backing Boards for matboard and framingBacking and Mounting Boards - Large selection of matboard backing, foamcore and Gatorfoam mounting boards
Matboard and Framing SuppliesMatboard and Framing Supplies -3M, Lineco, Hinging Tapes, Glues, Framing Grade Plexiglass, Archival Storage Boxes, Photo Folders and Photo Notecards