ORDERING INFORMATION

MINIMUMS

• There is a minimum order of $100 for all orders, which include matboard, mounting & backing boards.
• There is a minimum order of $50 for orders, which include
  Supplies only. (Poly Bags, Adhesives, Redi-Pak matting kits and Accessories)
• Pricing is per color/per size.
• Pricing is for single mats and includes one rectangular or oval opening.
• For double mats multiply by two and for triple multiply by three etc.

TERMS

• MasterCard, Visa, American Express, and Prepaid Check.

SHIPPING

• Standard orders are shipped within 4-5 working days from receipt of order... many times, faster.
• Contiguous USA orders are shipped UPS Ground.
• Alaska and Hawaii orders are shipped USPS unless otherwise requested. There is a $3 per box handling charge for all orders shipped via US Postal Service.
• Orders are shipped F.O.B. from our facility in Santa Rosa California (55 miles north of San Francisco).
• Orders are insured for the full amount of the order.
• All oversize packages are subject to an additional $5 per box oversize charge.
• All orders under $100 that are accepted at our discretion are subject to a $5.00 handling fee and normal freight charges. Orders over $100 are charged freight only. Pricing does not include freight.

SHIPPING CLAIMS / RETURNS

Claims for damage in transit must be made with the delivering carrier.
All disputes must be handled within 30 days from order arrival time.

Returns are accepted only with prior authorization by REDIMAT and must be returned with a Return Authorization Number issued by REDIMAT before being shipped. All unauthorized returns will be refused. REDIMAT must be notified within 30 days of receipt of any defective products or no credit will be issued. All returns are subject to a restocking fee of 15%.

MOST CUSTOM WORK CAN NOW BE EASILY ORDERED ONLINE. Please see the bottom of any matboard product page for custom sizes

REDIMAT can cut any size outer dimension and/or inner dimension up to 40" x 60" mat board size. However, due to size considerations we are unable to ship any mat board larger than 32 x 40. Please round up to next "standard" size outside dimension when calculating your custom mat board cost.
Please contact Customer Service (707-584-9600 or 877-883-1011) for assistance if you have any questions.